On January 15th, we implemented a policy change from MasterCard required by all retailers of electronic nicotine delivery systems (ENDS), such as vaping equipment and supplies. Due to this unfortunate policy change, we made some big adjustments that we frankly were not thrilled about. They included:
- Delivery Confirmation Adult Signature Required (“DCASR”) service
- 21+ Age Requirements
After some lengthy conversations with our credit card processor and sticking up for our customers’ rights, effective immediately, we have removed the Delivery Confirmation Adult Signature Requirement. This means shipping charges will return back to their respective charges for the carrier you choose. The 21+ age requirements are still in effect.
For anyone who placed an order for less than $75 (the free shipping threshold) between 12:01am CT on January 15, 2017 – 12:00pm CT on January 20, 2017, we will be issuing a $5.95 store credit via reward points if you have an account, or a manual gift card if you don’t have an account. You should notice this store credit in your account no later than Tuesday, January 24.
We appreciate your support during this time. Please know that we will continue to fight for your rights.
MA and TX customers: Please note that Delivery Confirmation Adult Signature Requirement (DCASR) will still be in effect, per your State's regulation.
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