EDIT 01/19/2017: This policy has since been updated. For more information, please click here.
On January 15th, MasterCard will be enforcing a policy change on all retailers of electronic nicotine delivery systems (ENDS), such as vaping equipment and supplies. Due to this unfortunate policy change, we are making a big adjustment that we frankly are not thrilled about.
Before we get into the change that we are making, we’d like to inform you of the changes that MasterCard is forcing us to make:
Annual Registration fee, plus Legal Compliance Verification
MasterCard is requiring that retailers of electronic nicotine delivery systems (ENDS) must register themselves with MasterCard, which requires a yearly registration fee of $500. On top of that, we must also pay an attorney or accredited third-party agency to review our procedures to ensure we are following all laws. This third-party evaluation comes out of our own pocket and will not be reimbursed.
Delivery Confirmation Adult Signature Required (“DCASR”) service
All MasterCard orders must be shipped with an adult signature required on delivery. An adult signature shipment will require the purchaser to provide proof of identification and be over the age of 21, as this shipping method was only intended for alcohol. This means that even if you are legally allowed to vape in your state (18+), you won’t be able to accept your package because you are not 21+. Not only that, but as those in Texas and Massachusetts learned last year, requesting adult signature adds an extra cost to your shipment. For example, if you are shipping via USPS you will be charged an additional $5.95. That’s on top of what you already need to pay for shipping.
You may be thinking, well, that’s not too horrible, it’s my choice what credit card I use when making a purchase. Well, this is where we get into the logistics of this problem. Johnson Creek uses a few services to get your orders to you. Our website is hosted by one company and we process your payments through a different company. Because of this, our website does not know what type of card you are using before you submit your order. This is also done for security of your information. Which means that we can’t simply set up our site to follow these guidelines only for MasterCard orders.
One solution would be to remove MasterCard as an option at checkout, but as a very large share of our customers make their purchase with a MasterCard, we did not want to take away this option. As well, we firmly believe other credit card companies will be making this policy change in the future.
Effective 1/15/17, you must be 21+ to order any product from our website.
All orders will have an added Delivery Confirmation Adult Signature Required (“DCASR”) service fee.
MasterCard’s policy is not fair to our customers, our business, or the vaping industry as a whole. We deeply apologize for the added cost, and ask for your continued support during these irrational changes in the industry. Please note, we are keeping our free shipping offer. Simply spend $75 or more, and you’ll receive free domestic USPS shipping (which includes the Delivery Confirmation Adult Signature Required fee of $5.95).
As a token of our appreciation to our vape family, during this crazy time of unfair regulation, all e-liquid is now 20% off with coupon code: DCASR20. This offer is valid until 1/15/17, upon which you must be 21+ to order any product from our website. Shop now »
Thank you for your support and know that we are doing everything within our power to defend your access to vaping supplies. We encourage you to get involved with the vaping advocacy group of your choice. CASAA (The Consumer Advocates for Smoke-Free Alternatives Association) is an excellent organization you might want to check out at http://casaa.org.
Important Offer Details: Enter the promo code DCASR20 at checkout to receive 20% off all e-liquid. Limited time, online only offer. While supplies last. Offer begins begins 1/10/2017 at 12:00pm CT. Offer ends 1/14/2017 at 11:59am CT. This offer is not valid with other promotional offers (such as rewards points), on previous purchases or replacement orders. Sale excludes hardware and other accessories.
Attention Military Discount Program Members: Please note that you can NOT stack this sale with your 25% discount. Any questions, please email our Customer Relations team at firstname.lastname@example.org or call (800) 280-0775.