Q: I love my blu e-cigarette, can I purchase the liquid directly from your company?
A: While blu e-cigarettes do contain our Smoke Juice the Smoke Juice we make and sell to blu is exclusively produced for blu. We have many fantastic flavors of which some of may be similar to blu's flavors. With that said, If you would like the exact same flavor of blu's e-cigarette cartomizers you will need to purchase their pre-filled cartomizers directly from blu.
Q: I own a blu e-cigarette can I use your juice to refill it?
A: Johnson Creek Premium Smoke Juice is manufactured and designed to be used in all electronic cigarette devices.
Q: I own a blu e-cigarette do you sell a cartridge or cartomizer that will fit it?
A: Currently we do not carry any cartridges/cartomizers that will work with your blu e-cigarette. We would recommend checking out our Vea e-cigarette page or our Partners page (www.johnsoncreeksmokejuice.com/partners) for a listing of companies that not only carry our products but also sell a wide variety of e-cigarette models that are easily refillable and reusable if that is a route you would like to explore.
Q: I have an allergy to nuts. Can I still use Johnson Creek Original Smoke Juice?
A: We recommend that if you have an allergy to nuts, that you NOT use Johnson Creek Original Smoke Juice. It is possible that some of our flavors may have nut-based ingredients, or may be produced in a facility that processes nuts.
Q: I'm looking for an ingredients list. Is this something you provide?
A: Johnson Creek Original Smoke Juice is happy to furnish our ingredient list! In fact, we list our ingredients right on the bottle. USP Grade Propylene Glycol (not in Red Oak Smoke Juice Recipe) USP Grade Vegetable Glycerin USP Grade Glycerol USP Grade Deionized water USP Grade Nicotine (except in Zero Nicotine recipe) Natural Flavors Artificial flavors USP Grade Citric Acid
Q: Does Johnson Creek Original Smoke Juice or Red Oak Smoke Juice contain tobacco?
A: No, but both do contain nicotine derived from tobacco.
Q: Are your ingredients vegan?
A: Yes. All the ingredients in every recipe are vegan.
Q: Does Johnson Creek Original Smoke Juice contain diacetyl, butyl valerate, or ethyl heptanoate?
A: No. Known irritants like these are not used in the making of our juice, nor are they in any ingredient we use.
Q: Can Johnson Creek Original Smoke Juice help me to quit smoking?
A: No, Johnson Creek Original Smoke Juice is not intended to be used as a smoking-cessation product, nor has it ever been tested as such. We recommend that if you are interested in quitting smoking, that you consult with your physician and undertake an FDA-approved smoking cessation program/product as prescribed by your doctor.
Q: I am having difficulties with low amounts of vapor using your Smoke Juice. Am I doing something wrong?
A: One of the main reasons customers experience low vapor production is due to overfilling or flooding of the atomizer/cartomizer with Smoke Juice. We suggest trying a fresh atomizer and cartridge, or cartomizer for e-cigarettes that use them, but be very careful to not overfill.
Q: Do you offer coupon codes?
A: From time to time we may. However we find that coupon codes can get confusing trying to figure out which is still valid or is actually real. We don't like to do this to our customers so to make rewarding our customers a bit easier we are always running our JC Trio discount! Log in, add three or more bottles any size or flavor Smoke Juice, checkout, and you get 10% off those bottles. Easy as that!
Q: I would like to offer Johnson Creek Original Smoke Juice on my web site or in my shop. Do you offer any wholesale programs?
A: We sure do! Check out our Partners page or contact our wholesale sales team for more information.
(The JC Trio discount does not include cartomizers pre-filled or blank or our 5ml sample size bottles)
Q: Are you FDA Approved?
A: We are not FDA approved, as the FDA has not yet made a determination on whether or not to regulate the e-smoking industry.
Q: Is the possible FDA involvement in e-smoking going to affect your business?
A: No. We do not anticipate any real issues with the FDA as they begin to develop rules and regulations for the industry. In fact, we feel that we already adhere to many if not all regulations they're likely to impose, such as; child safety caps, & plastic shrink banded caps. We are also the first company to voluntarily list our ingredients on our bottles and print warnings for children and pets ( I don't think our lables say this anymore). We're also quite proud of the ultra sanitary conditions and use of personal protective equipment in a HEPA-filtered environment in which we bottle our Smoke Juice. Johnson Creek Original Smoke Juice is made from scratch in America, with the highest grade ingredients available. While we do not know what the FDA will choose to do with regard to regulating the e-smoking industry, we're ready for and welcome their involvement.
Q: Can I place an order over the phone and pay for it with a credit card or check?
A: We do not currently have a system in place to accept phone orders with a credit card or check-by-phone. All orders must be placed and paid for directly on our web site.
Q: Can I use PayPal payments for my order?
A: On Thursday morning, July 30, 2009, we were told by PayPal that they would not be processing future transactions relating to the e-cigarette industry – in our case that included credit card and debit cards not tied to PayPal accounts. Though we were disappointed to see PayPal ignore our long and successful relationship, we were able to make the transition to a new processor with barely a hiccup. Though we understand many customers enjoy the conveniences of PayPal, we can assure you that our payment process is safe and secure – It uses 128-bit SSL encryption (the highest commercially available) and adheres to PCI (Payment Card Industry) Security Standards to keep your data safe. To learn more, read about PCI Standards from Authorize.net and the PCI Security Standards Council. We do not know how thorough PayPal's actions will be in regards to e-smoking. As one of the most life-changing industries to reach many of our customers in recent years, we hope these changes won't hinder the growth of such important technology. Similarly, we hope that any of our peers working with PayPal will be able to overcome any potential obstacles and continue to reach the people seeking these products.
Q: What is "PG"?
A: PG or propylene glycol is an organic compound (a diol alcohol), usually a faintly sweet, odorless, and colorless clear viscous liquid that is hygroscopic and miscible with water and acetone. Propylene glycol is recognized as generally safe for human consumption by the Food and Drug Administration. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke. Propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.
Q: What is Red Oak, a PG Free Smoke Juice from Johnson Creek?
A: Red Oak is our line of 100% PG Free Smoke Juice. It uses VG or Vegetable Glycerin as the base instead of Propylene Glycol.
A: Johnson Creek Original Smoke Juice was the first company to introduce a Non-PG recipe to the e-smoking world in 2008, you could say we invented it. Our new Red Oak Smoke Juice line has been a year in the making, and we're thrilled to announce it is completely PG free. When we launched our new recipe in July 2009, we made a commitment to our customers to come up with the best Non-PG recipe we could make. You could say we re-invented Non-PG. Red Oak has zero PG in any ingredient, nor do we add PG to it. The Red Oak recipe is the perfect compliment to our PG line of Smoke juice, Johnson Creek Original Smoke Juice.
Q: Why choose either PG or PG-Free over the other?
A: Although the vast majority of our customers notice little to no difference between the two, a small number of people find propylene glycol to be an irritant (sore throat, etc.) We launched Red Oak Smoke Juice so everyone is able to enjoy Smoke Juice by Johnson Creek.
Q: How do I refill my cartridges, and how many times can I refill my cartridges?
A: These are great questions we get asked routinely, we have actually devoted an entire section on our web site. to this. Please feel free to check out our learn section.
Q: How many refills can I get out of a bottle of your juice?
A: The best way to answer this question is to figure out how much juice your carts hold. Experimenting with the help of our 3mL Flex-tip Cartridge Needle is a good way to learn.
FOR VEA RETURN EXCHANGE POLICY INFORMATION PLEASE SEE OUR VEA FAQ PAGE FOR DETAILS.
Q: What's your return policy on Smoke Juice and Accessories?
A: If for any reason you are not completely satisfied with your Smoke Juice or accessories purchase within 60 days of receiving it, we'll take it back. That's it. We cover the shipping, and we offer exchanges, store credit, or full refunds. We want you to know that we are that confident in our product, and that we are committed to you, our customer. (would really be good to specify that the Vea return policy and cartomizers return policy are different, same with the question below)
Q: I would like to return my Smoke Juice or Accessories order, what do I do?
A: If you're within our 60-day return period, we'll happily take it back and issue you an exchange, store credit, or full refund. Simply email our Customer Support team at firstname.lastname@example.org with your order number to get the return process started.
Q: What if I've tried the juice and I still want to return it?
A: No problem. Email us at email@example.com with your order number to get your return started.
Q: How should I store my Johnson Creek Original Smoke Juice?
A: Make sure to always store the bottles in a dark, cool, dry place. Excessive exposure to sunlight can damage the juice and cause discoloration to the liquid.
Q: What is the shelf life of Johnson Creek Original Smoke Juice?
A: The shelf life of Johnson Creek Smoke Juice is approximately 6 months if stored in a cool, dark, dry place away from direct or indirect sunlight. If stored in the refrigerator, the shelf life is approximately 8 months. We would encourage you to never store Johnson Creek Original Smoke Juice in a car, or within reach of children and pets.
Q: My liquid has changed in color since I've ordered it. Is it still safe to use?
A: While very rare, discoloration is harmless. It's usually caused by oxidization, extreme temperature changes, or direct sunlight.
Q: Is your smoke juice made in America?
A: Yes it is! Johnson Creek Original Smoke Juice is proudly made from scratch with the finest ingredients right here in Hartland, WI.
Q: What nicotine strengths can be ordered for a Sample Pack or Welcome Kit?
A: At this time we only offer our Sample Packs and Welcome Kits in 1.8%(18mg) strength.
Q: I'm interested in learning about any upcoming products and flavors Johnson Creek Original Smoke Juice is working on. Where can I get information?
A: Though we do not comment on flavors or products that may or may not be in development for our future product lines, we do have a newsletter you can sign up for right on the front page of our web site. We also make announcements about company and industry news on our company blog, at news.johnsoncreeksmokejuice.com.
Q: Do you offer pure nicotine, high-nicotine, or unflavored juice for home mixing?
A: Of course we'll always want you to select our Smoke Juice, but above all the safety of our customers is priority one. Pure nicotine is an incredibly dangerous chemical to handle, and should only be done so in a controlled environment by trained, experienced professionals. Beyond that, creating Smoke Juice is a very exact science. We have years of experience leading the e-liquid industry creating just the right recipe to give you the best and fullest e-smoking experience. We do not offer pure nicotine, unflavored juice or nicotine strengths higher than 2.4%(24mg/mL).
Q: Is your zero nicotine juice completely nicotine free?
A: Our zero nicotine recipe is entirely free of nicotine.
Q: I'd like to make a change to an order I've already placed, what should I do?
A: Any modifications to an order must be submitted to us via email at firstname.lastname@example.org as soon as you can. Orders placed between 9AM and 9PM have until 9PM to be adjusted. Orders placed at between 9PM and 9AM have until 9AM to be adjusted. After these times we cannot guarantee that we will be able to catch your order before it's out the door. (We're that fast!)
Q: Do you edit or omit any of the reviews you get?
A: Integrity is very important to us. As such, all reviews received are published unless they contain health claims or profanity.
Q: I have a future product suggestion, how can I let you know?
A: If you have a future product suggestion feel free to email us at email@example.com. Before offering any unsolicited suggestion, please review our terms, available here. Please note we get many suggestions regarding our product lines. Although we would love to respond to each individual suggestion, we're not always able to. We appreciate your enthusiasm and if we are interested in your suggestion, we will contact you.
A: All US Domestic orders over $50.00 are eligible for free USPS First Class shipping.
Q: How long after you receive my order do you ship?
A: Fast. No, really. Fast. Generally any order placed by 9AM CST is shipped same day. Everything else is shipped next day. In the interest of technicality, you should know a couple things about our shipping. First, we believe strongly in giving our staff time with their families, so we don't work on weekends or federal holidays. Second, very large orders may take longer than one business day. If you plan on placing large orders for resale, head over to our partners page, or shoot an email to our wholesale sales team to find out how you can become a new wholesale customer.
Q: What are these federal holidays you speak of?
Glad you asked! The observed federal holidays for 2011 are listed below. It's important to remember that the United States Postal Service (USPS) is a federal agency too, so any time you have an order coming via USPS Priority Mail or Basic Ground Shipping, it'll be delayed if it is supposed to ship on or around any of these holidays.
- Federal Holidays, Observed
- Monday, May 30, 2011 Memorial Day
- Monday, July 4, 2011 Independence Day
- Monday, September 5, 2011 Labor Day
- Monday, October 10, 2011 Columbus Day
- Friday, November 11, 2011 Veterans Day
- Thursday, November 24, 2011 Thanksgiving Day
- Monday, December 26, 2011 Christmas Day
Q: I've placed an order and now I want to place an additional order and combine my shipping charges, is this something you can do?
A: Just like making a change to an order, any shipping modifications must be submitted to us via email at firstname.lastname@example.org as soon as you can. Orders placed between 9AM and 9PM have until 9PM to be adjusted. Orders placed at between 9PM and 9AM have until 9AM to be adjusted. After these times we cannot guarantee that we will be able to combine your orders for one shipment.
Q: How can I find out if my order is shipped?
A: Once your order has shipped, you'll receive an email from us containing confirmation. From there you can log in to your Johnson Creek account and check the status and tracking on any past orders.
Q: Do you offer expedited shipping?
We offer UPS Next Day Air (where available,) UPS Next Day Air Saver, UPS 2nd Day Air, UPS 3 Day, and UPS Ground. However, please note that the shipping time only refers to the amount of time the order is in transit, not the time it takes to process, prepare, produce, pack and ship your order. Processing times will still be approximately 1 business day for most items.
For UPS 2 Day Air and UPS 3 Day: Please note that the day an order ships, Saturdays, Sundays, and holidays do not count toward UPS business days/shipping days and are not included in the guaranteed delivery time of the package.
For UPS Air and UPS Air Saver: Please note that orders placed with UPS Next Day air (UPS Next Day Air Saver) will be delivered on the next business day; Saturdays, Sundays, and holidays do not count toward UPS business/shipping days.
Q: What are transit times?
Transit time means how long it takes for your order to get to you after it has left our facility. That does not take into account how long it takes us to ship your order, though. We usually ship same-day if your order is placed before 9AM CST. Here's a list of UPS's guaranteed transit times:Delivery typically by 3:00 p.m.Guaranteed transit time
|UPS Next Day Air
||Next Business Day
||Delivery typically by 10:30 a.m.Guaranteed transit time
|UPS Next Day Air Saver
||Next Business Day
|UPS 2nd Day Air
||2 Business Days
||Delivery typically by end of day.Guaranteed transit time
|UPS 3 Day Select
||3 Business Days
||Delivery by end of day.Guaranteed transit time
||1-5 Business Days
||Delivery based on distance to destination.Guaranteed transit time
Q: What if my UPS shipment takes longer than the transit time I selected?
A: While extremely rare, from time to time shipments do not reach their intended destination in the committed time. If you pay for UPS shipping and it doesn't arrive in the committed time, let us know. We've built a strong relationship with UPS, and we'll work with them so that you don't have to file a claim or wait to be reimbursed.
Q: It's been more than 2-3 days, and my USPS shipment has not yet arrived. Can I get my shipping refunded?
A: It's important to remember that USPS Priority Mail's transit time is not guaranteed, and it doesn't have detailed tracking info. That's why we offer a variety of guaranteed UPS services as well. Priority mail is usually fast for the price, but the USPS makes no promises. The 22 digit number that is emailed to you when your order is shipped is a Delivery Confirmation number, NOT a tracking number. From the USPS web site: "Delivery Confirmation™ Provides the date, ZIP Code™ and time your article was delivered."
Q: Do you ship overseas?
Yes, we do! However, please note that we are unable to ship to Iran, Iraq, and North Korea. Additionally, we cannot ship product that contains nicotine to Canada or Australia.
For our international customers outside of the EU, please check with local customs laws to ensure your order will not be seized or held at customs. Please be aware some countries will apply local duties, taxes or tariff charges to your package and you will be responsible for paying those fees. If your package is seized by customs or you choose not to pay the local duties, taxes or tariff charges we are not responsible for refunding your shipping charges or order. All our international shipments are accompanied by all necessary paperwork, fully filled out in compliance with US & local customs law.
Q: What if my preferred shipping method is unavailable?
A: Our shipping methods are available by location, and as such some methods are not available in all countries & localities.
Q: I live in Wisconsin, can I come pick my order up instead of having it shipped?
A: Although we appreciate the request, our facilities do not include a retail storefront. All orders must be placed on our web site and shipped directly to your address.
If you still have a question that is not answered here please contact us from 9am to 5pm Central Time at 920-545-2030 or via our support email at email@example.com