Need help? Check below for quick answers to your questions. Your answer isn't listed below? No problem, just Contact Us.
Order Status
- How do I check my order status or find tracking information?
- How do I change quantities or cancel an item in my order?
- Something is missing/wrong in my shipment.
- When will my backorder arrive?
My Account
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
International Shipping
Guarantees
Pricing and Billing
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
Buyer's Guide
- How do I buy/redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?
Additional Support
Order Status
How do I check my order status or find tracking information?
Click the "My Account" link at the top right hand side of our site to check your past orders.
How do I change quantities or cancel an item in my order?
Any modifications to an order must be submitted to us via email at support@johnsoncreeksmokejuice.com before 9 o'clock. Orders placed between 9AM and 9PM must be modified by 9PM, and orders placed between 9PM and 9AM must be modified by 9AM.
Something is missing/wrong in my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are extremely rare, but when items are backordered, we will contact you and work out a resolution.
My Account
How do I create an account?
Click the "My Account" link at the top right side of our site, or click here.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. To calculate your shipping costs before placing an order, navigate to "View Cart," and click "Show Details" within the "Calculate Shipping Costs" section.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" Because of security procedures, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. Please note that the password is reset as soon as this is requested. The new password will be sent to the address specified when the account was setup.
How do I return my product?
Please click here for more information on returning an item.
When will my order ship?
After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Please note that not all international shipping options are available in all countries we ship to.
What are my payment choices?
During the checkout process you may choose Credit Card or Gift Card. If you choose "Credit Card," you can use your bank's debit card (as long as it has a Visa or a Mastercard logo on it.)
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. To calculate your shipping costs before placing an order, navigate to "View Cart", and click "Show Details" within the "Calculate Shipping Costs" section. We usually ship within 1-3 business days after payment is made.
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if your billing or shipping addresses are located in Wisconsin.
I have a question on my charges.
If you click the "My Account" link at the top right hand side of our site to review your orders, you can compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to view past orders.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
If you paid with a credit card, it will usually be charged within 12 hours of placing your order.
Buyer's Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, just select "Gift Certificate" as your method of payment at checkout. If you have a balance remaining on your card, you will be able to enter a credit card after the gift certificate is used.
How do I find my product?
To find the product(s) you're looking for, you may (1) navigate the categories of our website by clicking "SHOP" above. (2) type an item name, description, or keyword into the SEARCH box.
How do I navigate the site?
To start shopping, just click on "SHOP" above. If you're trying to quickly find a specific item, you may type a keyword into the search box above, or, if it's an item you've ordered before, you may access your past orders by clicking on "My Account" above.
How do I use a Coupon or Promo Code?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your promo code.
Addional Support
How do I contact you?
Please click here for our company contact information.
An American Company
