A: UPS & USPS have teamed up to offer a new shipping option, combining the increased tracking visibility of UPS while tapping into the extensive network of established USPS post offices. This new initiative is a much improved, thoroughly track-able, and guaranteed service at no additional cost to our customer.

A: By selecting Basic Ground Shipping at check out, your package will be expertly picked, packed and shipped by our order fulfillment team like normal. From there, we hand off your package to the loving hands of our UPS courier (his name is Duncan.) UPS will quickly and expertly sort and transport your Smoke Juice and Smoke Juice-related accessories to their next destination, one of two places. If you live in a metro area, you can probably expect the big brown truck to come straight to you. If you live in a suburban or rural area, UPS will deliver to your local Post Office®, who will get the package into your hands shortly thereafter.

A: UPS Basic Ground shipping is currently only available for domestic shipments to the 48 contiguous U.S. states.

A: It’s our goal to keep our shipping prices as low as possible. We haven’t raised our shipping prices more than a few cents since we launched our first ecommerce site in 2008, regardless of the increases to our postage costs by USPS. We’ll keep doing that as long as we can, and today is no exception.

A: Tracking is available through the UPS website all the way up to your order being delivered to your local post office. Once at the post office, you can expect to see your package en route for delivery, followed by a delivery confirmation once it arrives at your door.

A: We recommend that if you have an allergy to nuts, that you NOT use Johnson Creek Original Smoke Juice. It is possible that some of our flavors may have nut-based ingredients, or be produced in a facility that processes nuts.

A: If you have diabetes, please do NOT e-smoke without first consulting your physician.

A: Johnson Creek Smoke Juice is strictly intended for use by committed adult smokers. No one under the legal smoking age in your state should use Johnson Creek Original Smoke Juice, and it is not to be sold to persons under the legal smoking age of your state. Additionally, Johnson Creek Original Smoke Juice should not be used by anyone who is pregnant or has any health concerns without first consulting the advice of a physician.

A: Johnson Creek Original Smoke Juice is happy to furnish our ingredient list! In fact, we list our ingredients right on the bottle.

• Propylene Glycol (not in Red Oak Smoke Juice Recipe)
• Food-grade Vegetable Glycerin
• Food-grade Glycerol
• Distilled water
• Nicotine (except in Zero Nicotine recipe)
• Natural Flavors
• Artificial flavors
• Citric Acid

A: No, but both do contain nicotine derived from tobacco.

A: Yes. All the ingredients in every recipe are vegan.

A: No. It is our position that Propylene Glycol-based smoke juices offer a safer e-smoking experience than PEG-based liquids.

A: No. Known irritants like these are not used in the making of our juice, nor are they in any ingredient we use.

A: No, Johnson Creek Original Smoke Juice is not intended to be used as a smoking-cessation product, nor has it ever been tested as such. We recommend that if you are interested in quitting smoking, that you consult with your physician and undertake an FDA-approved smoking cessation program/product as prescribed by your doctor.

A: Johnson Creek Original Smoke Juice produces comparatively high amounts of vapor. It should also be noted that the amount and density of the vapor is a result of the atomizer, the e-liquid, and the battery combined. For best results and full vapor, it is always better to use a high quality atomizer and e-liquid (such as Johnson Creek) on a fully charged battery.

A: It is important to remember that your e-cigarette was not designed for liquid to be externally dripped directly onto the atomizer. Johnson Creek, as well as most e-liquid manufacturers recommend never dripping e-liquid onto an atomizer because doing so can cause the delicate atomizer to become clogged and/or damaged. It is recommended that you drip into the cartridge wool instead.

A: You bet! From time to time, we will release coupon codes directly on our web site as well as via various e-smoking internet forums. Discounts will range from 10% off to 50% off. We don't say when, and they don't last long, so check the web site often! Don't forget to follow us on Twitter and facebook, we often post one day promotional codes there.

A: Yes we do. If you plan on placing a large order, please contact us for pricing, shipping, and production time information.

A: We sure do! Check out our Partners page or contact our wholesale sales team for more information.

A: We are not FDA approved, as the FDA has not yet made a determination on whether or not to regulate the e-smoking industry.

A: Johnson Creek Enterprises, LLC facilities and operations are FDA Registered (15681452094). The law now requires that all companies who produce products for human consumption must register their facility and operations with the FDA: Further, all information pertaining to a company's address and nature of business must be current with FDA at all times.
Being FDA Registered assures our accounts, customers and the public that Johnson Creek Enterprises, LLC is a fully disclosed company with the federal government.
Being FDA Registered does not imply that Johnson Creek Enterprises is a pharmaceutical company or that its products have been approved or certified by FDA: Being FDA Registered does mean that Johnson Creek Enterprises, LLC places public safety and well being as our top priority.

A: No. We do not anticipate any real issues with the FDA as they begin to develop rules and regulations for the industry. In fact, we feel that we already adhere to many if not all regulations they're likely to impose, such as; child safety caps, & plastic shrink banded caps. We are also the first company to voluntarily list our ingredients on our bottles and print warnings for children and pets. We're also quite proud of the ultra sanitary conditions and use of personal protective equipment in a HEPA-filtered environment in which we bottle our Smoke Juice. Johnson Creek Original Smoke Juice is made from scratch in America, with the highest grade ingredients available. While we do not know what the FDA will choose to do with regard to regulating the e-smoking industry, we're ready for and welcome their involvement.

A: We do not currently have a system in place to accept phone orders. All orders must be placed and paid for directly on our web site.

A: On Thursday morning, July 30, 2009, we were told by PayPal that they would not be processing future transactions relating to the e-cigarette industry – in our case that included credit card and debit cards not tied to PayPal accounts. Though we were disappointed to see PayPal ignore our long and successful relationship, we were able to make the transition to a new processor with barely a hiccup. Though we understand many customers enjoy the conveniences of PayPal, we can assure you that our payment process is safe and secure – It uses 128-bit SSL encryption (the highest commercially available) and adheres to PCI (Payment Card Industry) Security Standards to keep your data safe. To learn more, read about PCI Standards from Authorize.net and the PCI Security Standards Council. We do not know how thorough PayPal's actions will be in regards to e-smoking. As one of the most life-changing industries to reach many of our customers in recent years, we hope these changes won’t hinder the growth of such important technology. Similarly, we hope that any of our peers working with PayPal will be able to overcome any potential obstacles and continue to reach the people seeking these products.

A: PG or propylene glycol is an organic compound (a diol alcohol), usually a faintly sweet, odorless, and colorless clear viscous liquid that is hygroscopic and miscible with water and acetone. Propylene glycol is recognized as generally safe for human consumption by the Food and Drug Administration. It is used in food coloring, and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke. Propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

A: Red Oak is our new line of 100% PG Free Smoke Juice.

A: Johnson Creek Original Smoke Juice was the first company to introduce a Non-PG recipe to the e-smoking world in 2008, you could say we invented it. Our new Red Oak Smoke Juice line has been a year in the making, and we're thrilled to announce it is completely PG free. When we launched our new recipe in July 2009, we made a commitment to our customers to come up with the best Non-PG recipe we could make. You could say we re-invented Non-PG. Red Oak has zero PG in any ingredient, nor do we add PG to it. The Red Oak recipe is the perfect compliment to our PG line of Smoke juice, Johnson Creek Original Smoke Juice.

A: Although the vast majority of our customers notice little to no difference between the two, a small number of people find propylene glycol to be an irritant (sore throat, etc.) We launched Red Oak Smoke Juice so everyone is able to enjoy Smoke Juice by Johnson Creek.

A: Nope, not at all. Our Red Oak Smoke Juice "high" is the equivalent nicotine strength of the JC Original Smoke Juice "medium."

A: These are great questions we get asked routinely, we have actually devoted an entire section on our web site. to this. Please feel free to check out our Getting Started section.

A: The best way to answer this question is to figure out how much juice your carts hold. Experimenting with the help of our 3mL Flex-tip Cartridge Needle is a good way to learn that, or check out our Getting Started section for some estimates.

A: If for any reason you are not completely satisfied with your purchase within 60 days of receiving it, we'll take it back. That's it. We cover the shipping, and we offer exchanges, store credit, or full refunds. We want you to know that we are that confident in our product, and that we are committed to you, our customer.

A: If you're within our 60-day return period, we'll happily take it back and issue you an exchange, store credit, or full refund. Simply email our Customer Support team at support@johnsoncreeksmokejuice.com with your order number to get the return process started.

A: No problem. Email us at support@johnsoncreeksmokejuice.com with your order number to get your return started.

A: Make sure to always store the bottles in a dark, cool, dry place. Excessive exposure to sunlight can damage the juice and cause discoloration to the liquid.

A: The shelf life of Johnson Creek Smoke Juice is approximately 6 months if stored in a cool, dark, dry place away from direct or indirect sunlight. If stored in the refrigerator, the shelf life is approximately 8 months. We would encourage you to never store Johnson Creek Original Smoke Juice in a car, or within reach of children and pets.

A: While very rare, discoloration is harmless. It's usually caused by oxidization, extreme temperature changes, or direct sunlight.

A: Fast. No, really. Fast. Generally any order placed by 9AM CST is shipped same day. Everything else is shipped next day. In the interest of technicality, you should know a couple things about our shipping. First, we believe strongly in giving our staff time with their families, so we don't work on weekends or federal holidays. Second, very large orders may take longer than one business day. If you plan on placing large orders for resale, head over to our partners page, or shoot an email to our wholesale sales team to find out how you can become a new wholesale customer.

A: Glad you asked! The observed federal holidays for 2011 are listed below. It's important to remember that the United States Postal Service (USPS) is a federal agency too, so any time you have an order coming via USPS Priority Mail or Basic Ground Shipping, it'll be delayed if it is supposed to ship on or around any of these holidays.

Federal Holidays, Observed
Monday, May 30, 2011	Memorial Day
Monday, July 4, 2011	Independence Day
Monday, September 5, 2011	Labor Day
Monday, October 10, 2011	Columbus Day
Friday, November 11, 2011	Veterans Day
Thursday, November 24, 2011	Thanksgiving Day
Monday, December 26, 2011	Christmas Day

A: Just like making a change to an an order, any shipping modifications must be submitted to us via email at support@johnsoncreeksmokejuice.com as soon as you can. Orders placed between 9AM and 9PM have until 9PM to be adjusted. Orders placed at between 9PM and 9AM have until 9AM to be adjusted. After these times we cannot guarantee that we will be able to combine your orders for one shipment.

A: Once your order has shipped, you'll receive an email from us containing confirmation. From there you can log in to your Johnson Creek account and check the status and tracking on any past orders.

A: We offer UPS Next Day Air (where available,) UPS Next Day Air Saver, UPS 2nd Day Air, UPS 3 Day, and UPS Ground. However, please note that the shipping time only refers to the amount of time the order is in transit, not the time it takes to process, prepare, produce, pack and ship your order. Processing times will still be approximately 1 business day for most items.

A: Transit time means how long it takes for your order to get to you after it has left our facility. That does not take into account how long it takes us to ship your order, though. We usually ship same-day if your order is placed before 9AM CST. Here's a list of UPS's guaranteed transit times:

Service	Delivery Commitment	Time
UPS Next Day Air	Next Business Day	Delivery typically by 10:30 a.m.	Guaranteed transit time
UPS Next Day Air Saver	Next Business Day	Delivery typically by 3:00 p.m.	Guaranteed transit time
UPS 2nd Day Air	2 Business Days	Delivery typically by end of day	Guaranteed transit time
UPS 3 Day Select	3 Business Days	Delivery by end of day	Guaranteed transit time
UPS Ground	1-5 Business Days	Delivery based on distance to destination (View Ground Map from Johnson Creek)	Guaranteed transit time
Basic Ground Shipping (UPS Basic)	1-6 Business Days	Your Postal Carrier’s usual stop, for most customers	Estimated transit time

A: While extremely rare, from time to time shipments do not reach their intended destination in the committed time. If you pay for UPS shipping and it doesn't arrive in the committed time, let us know. We've built a strong relationship with UPS, and we'll work with them so that you don't have to file a claim or wait to be reimbursed.

A: It's important to remember that USPS Priority Mail's transit time is not guaranteed, and it doesn't have detailed tracking info. That's why we offer a variety of guaranteed UPS services as well. Priority mail is usually fast for the price, but the USPS makes no promises. The 22 digit number that is emailed to you when your order is shipped is a Delivery Confirmation number, NOT a tracking number. From the USPS web site:

"Delivery Confirmation™ Provides the date, ZIP Code™ and time your article was delivered."

A: Yes. However, please note that Johnson Creek only ships to countries outside of the European Union. We do however have an exclusive distributor in the United Kingdom, liberro.co.uk, where you can buy the full line of Johnson Creek products. liberro.co.uk is one of the best and most respectable sites in our industry, and will ship anywhere in the UK and EU! For our international customers outside of the EU, please check with local customs laws to ensure your order will not be seized or held at customs. Please be aware some countries will apply local duties, taxes or tariff charges to your package and you will be responsible for paying those fees. If your package is seized by customs or you choose not to pay the local duties, taxes or tariff charges we are not responsible for refunding your shipping charges or order.All our international shipments are accompanied by all necessary paperwork, fully filled out in compliance with US & local customs law.

A: At this time, we're unable to ship to any country currently embargoed by the United States, as well as the following countries:

• Australia, due to a policy of the Department of Health and Ageing.
• Canada, due to an advisory by Health Canada.
• Israel, due to a recent ban by the Ministry of Health.
• Russia, due to customs inconsistencies.
• Saudi Arabia, due to customs inconsistencies.
• Brazil, due to rejections at customs.
• Brunei, due to prohibition under Section (6) of the Tobacco Order 2005.

A: Our shipping methods are available by location, and as such some methods are not available in all countries & localities.

A: Although we appreciate the request, our facilities do not include a retail storefront. All orders must be placed on our web site and shipped directly to your address.

A: If you have a future product suggestion feel free to email us at products@johnsoncreeksmokejuice.com. Before offering any unsolicited suggestion, please review our terms, available here. Please note we get many suggestions regarding our product lines. Although we would love to respond to each individual suggestion, we're not always able to. We appreciate your enthusiasm and if we are interested in your suggestion, we will contact you.

A: Yes it is! While originally founded in our namesake village of Johnson Creek, WI, our growth required us to move down the road. Our lab, shipping department and offices are now in Hartland, WI, nestled between the rolling hills and lakes of southern Wisconsin.

A: All of our flavors come with a zero-nicotine option.

A: Our zero nicotine recipe is entirely free of nicotine.

A: At this time we only offer our Sample Packs and Welcome Kits in 18mg strength.

A: Though we do not comment on flavors or products that may or may not be in development for our future product lines, we do have a newsletter you can sign up for right on the front page of our web site. We also make announcements about company and industry news on our company blog, at news.johnsoncreeksmokejuice.com.

A: Of course we'll always want you to select our Smoke Juice, but above all the safety of our customers is priority one. Pure nicotine is an incredibly dangerous chemical to handle, and should only be done so in a controlled environment by trained, experienced professionals. Beyond that, creating Smoke Juice is a very exact science. We have years of experience leading the e-liquid industry creating just the right recipe to give you the best and fullest e-smoking experience. We do not offer pure nicotine, unflavored juice or nicotine strengths higher than 24mg/mL.

A: At Johnson Creek, we feel it's better to do one thing and do it extraordinarily well than do many things adequately. As such, we decided to focus exclusively on developing our Smoke Juice at this time, and making it the best in the world. If you're looking for hardware though, we encourage you to try out our exclusive partner, blu Cigs, or any of our other authorized partners.

A: Any modifications to an order must be submitted to us via email at support@johnsoncreeksmokejuice.com as soon as you can. Orders placed between 9AM and 9PM have until 9PM to be adjusted. Orders placed at between 9PM and 9AM have until 9AM to be adjusted. After these times we cannot guarantee that we will be able to catch your order before it's out the door. (We're that fast!)

A: Integrity is very important to us. As such, all reviews received are published unless they contain health claims or profanity.