I’m writing to let you know that Republic Tobacco will not be Johnson Creek’s distributor moving forward. Over the last year, we have heard from many of our customers throughout the vaping community that they were not comfortable with us working with a tobacco company.
In March of 2014, I announced that we had brought them on as a partner with the hope Republic would help get our products into every outlet in the United States. It was our hope at that time to meet the many requests of our customers to have Johnson Creek products available in stores.
Sometimes though, the best of intentions are not enough and it’s a matter of communication. I’d like to apologize to those of you who thought our relationship with Republic changed our business model and culture. It did not. We simply provided incentive for them to get our products out to a larger number of stores. Republic had no say in our day-to-day operations.
Johnson Creek customers are some of the most loyal in the vaping community and since 2008, we have prided ourselves on listening to you and exceeding your expectations. But in this case, we failed to do so. I failed to do so.
This is a community that we deeply love and helped to found almost 8 years ago. The most important thing to us is our customers and the faith and trust you place in us each day. To that end, we are going to work harder. So I’d like to invite you to reach out to me and let me know how you feel we’re doing. Tell me what we’re doing right, what we’re doing wrong, or what changes you’d like to see. You can email me at email@example.com and I’ll reply as soon as possible.
I thank you, as always, for your business and your loyalty. Our industry is in flux now as we all fight to retain our freedom to vape. Please let your voice be heard.
Founder & CEO
Johnson Creek Enterprises